WebMD Connect Consumer Privacy Policy

In this Privacy Policy, "we," "our," "WebMD," and "WebMD Connect" refer to WebMD LLC and any company that WebMD LLC owns or controls.

This Privacy Policy explains how WebMD handles your personal information that is collected by WebMD in connection with your use of the WebMD Connect services. Please note that this Privacy Policy is not applicable to your use of the WebMD Consumer Network, including www.webmd.com, or WebMD’s Professional Network, including www.medscape.com. We know that keeping your health information secure is very important to you. Please read this Privacy Policy before you use WebMD Connect tools or services. If you don’t accept the terms of this Privacy Policy, you won’t be able to use WebMD Connect tools and services.

Your "health care provider" refers to a health care provider with whom you have elected to be "Connected" through the WebMD Connect services. This Privacy Policy is not the same as your health care provider’s Health Insurance Portability and Accountability Act of 1996 ("HIPAA") Notice of Privacy Practices, which describes in detail how your health care provider uses and discloses your individually identifiable health information. To learn more, see "Your Health Care Provider’s Notice of Privacy Practices" below.

Our Commitment to Your Privacy

WebMD respects and safeguards the privacy of everyone who uses our tools and services. Here is a brief summary of the Privacy Policy applicable to our Connect services. Please read the entire Privacy Policy for the details of our privacy practices.

Information Covered by This Privacy Policy

This Privacy Policy applies to information about you that WebMD collects and stores in relation to your use of the Connect tools and services ("WebMD Connect services"). This information may include personal information, which is any information that identifies you or, combined with other information, allows you to be identified.

This Privacy Policy does not govern how other entities, including your health care providers, use your information.

Personal Information We Collect

We collect personal information about you from you when you use WebMD Connect services.

Personal information collected directly from you includes:

Information Collected When You Use Our Services

We may collect information about how you use WebMD Connect services, including whether messages between you and your health care provider were opened and read. To collect this type of information we use cookies. Cookies are small text files that are stored on your browser when you visit websites. We never use cookies for advertising. You can turn off cookies in your browser settings, but doing so may negatively impact the functionality of the site. Our website does not respond to web browser do not track signals.

We don’t track your use of our services for advertising.

How We Use Your Information

We use your personal information to:

Our use and disclosure of your health information will be in accordance with your health care provider’s Notice of Privacy Practices. In the case of any differences between the Notice of Privacy Practices and this Privacy Policy, the Notice of Privacy Practices will govern.

Disclosures to Third Parties

We may give your personal information to other third parties under special circumstances such as:

If any of these events occur, WebMD will attempt to notify you via the email address you gave us unless doing so would violate a law or court order.

How We Safeguard Your Information

We use reasonable technical, administrative, and physical safeguards to protect your information from access that is not allowed, loss, misuse, and changes that are not allowed.

WebMD stores all information on servers owned and maintained by WebMD in data centers in the United States.

We limit access to your information to help ensure that only you, our authorized personnel and other authorized third parties can access your information as described in this Privacy Policy.

No information system is 100% secure, and we can’t guarantee that your information will be protected against all security threats.

Your Access and Correction Rights

When you log in to our website, you can view, change, and delete personal information that you entered on the website.

Obtaining A Copy of Your Personal Information

You can print a copy of any part of your Personal Information, including messages sent by to or from other health care providers by using the print function on your browser.

Your Account Deletion Rights

At any time, you may close your WebMD Connect account. This will remove from the account the personal information that you have given.

This information will be removed from WebMD’s database and backup files in accordance with our data destruction policy. To request deletions to your information, you can contact WebMD Customer Support using the contact information listed below.

Any messages you have sent to your health care provider through WebMD Connect will remain in your health care provider’s WebMD Connect account.

WebMD Connect Services Are Intended for Adults

All WebMD Connect services are for adults who are at least 18 years of age. We do not knowingly collect personal information from anyone under 18. But, parents and guardians may set up accounts for minors in their care. Parents and guardians are solely responsible for accessing and maintaining data on behalf of their minors. Parents and guardians are fully responsible for securing usernames, passwords, and other login information and for the accuracy of information. Parents and guardians are also fully responsible for interpreting any advice their minors receive.

How to Contact Us About Our Privacy Policy Or Your Personal Information

Please send us an email by using the Contact Us link at the bottom of every page of our site if you have any questions about this Privacy Policy or the Personal Information we maintain about you.

You can also contact WebMD's Privacy Office at:

WebMD, LLC
Attn: Office of Privacy
1201 Peachtree Street, NE
400 Colony Square, Suite 2100
Atlanta, GA 30361
Phone: 866-788-3097

Changes to This Privacy Policy

We reserve the right to change or modify this Privacy Policy or any of our tools or services at any time and any changes will be effective upon being posted unless we advise otherwise. If we make any material changes to this policy we will notify you by email (sent to the email address specified when you register) and/or by means of a notice on this website prior to the change becoming effective. We encourage you to periodically review this website for the latest information on our privacy practices. If you do not accept the terms of this Privacy Policy, we ask that you do not register with us and that you do not use the WebMD Connect Site. Please exit the WebMD Connect Site immediately if you do not agree to the terms of this Privacy Policy.

Your Health Care Provider’s Notice of Privacy Practices

You should know that your health care provider has a Notice of Privacy Practices, which includes policies for use and disclosure of your information, including information that you provide to WebMD. This is managed by your health care provider, not by WebMD, so we aren’t able to let you know of changes or updates. If you would like to read a copy of your health care provider’s Notice of Privacy Practices, please ask your health care provider for a copy.


Issue date: 11/20/15
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